Mother’s Day 2016 in: 242 DAY 08 HR 02 MIN 32 SEC
Digital Commuter Strategy Milestones
Adjacent To One
Discovery: Identify the problem statement 2 Define: Concept development 3 Design: Create a product or prototype 4 Deliver: Test and launch our product
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6/24/2014 at 11:20 AM
One Measure of Success
- UX Lead Anna Svetlov for Digital Commuter Strategy

The other day, I was approached by a stranger on the platform of the 1 train and handed a postcard for the A 1 Line Customer Satisfaction Survey. It folds out like an accordion, and offers riders a chance to rate their subway experience on things like service frequency, cleanliness of subway cars, and station environment.

Curious, I went on a search to find the results of these surveys online. I found last year's Customer Satisfaction Survey, which offers a breadth of statistical information on customer satisfaction as well as pain points.

One of the lowest areas of satisfactions is with the usefulness and availability of information about unscheduled delays in stations and on train cars. This signals a communication issue between the MTA and riders.

How do you find out about delays to your commute? Do you have any examples of public transportations systems that effectively communicate with their riders?

Meet the Moms

& Their Projects
Kathleen Chromicz

Villages Innovate Kathleen is a teacher committed to Service Learning concerning global issues. She is a mother to two grown men who she regularly video conferences with just so they can keep up with her.

Adjacent To One

Digital Commuter Strategy Our big idea is to use digital technology to improve and streamline the end-to-end experience of New York City's public transportation system. We're on the hunt for a mom who is as passionate as we are about innovation in public transportation. 

Past Moms

Science Matters, Ameeta Mukherjee

Ameeta is a graduate of Carnegie Mellon University, and worked as an engineer and scientist in Silicon Valley for over 15 years. She lives in California with her husband and two young boys.