We recently read an article
in which the new MTA Chairman, Joseph Giulietti, weighs in on the MTA's next Capital Plan as its current 5-year plan comes to a close. In the article he states, "Our customers have learned to have high expectations." Ww everyone can all agree on that. And my high expectation this year as I go about reaching my milestones for Digital Commuter Strategy
is to strive for the best Public Transport there can be. Off we go!
Here is an excerpt of the article that rang particularly true to us:
"The Millennials' expectations are really things that we thought were luxuries when we first rode the system, but they think are entitlements-and they are our customers," Prendergast said. "They are a growing customer base. Countdown clocks in stations, more timely information, improved technology is not a want, it's a need. And the reinvention commission that the governor has asked us to do is to make sure we go beyond a state of good repair, deal with climate change, deal with those new needs."
What do you think should be part of the MTA's next Capital Plan?